Refund Policy

At Yanmou Security, customer satisfaction is our priority. We strive to provide high-quality security and surveillance products to customers worldwide.

If you receive a defective, damaged, or incorrect product, please contact us within 7 days after delivery.

Refunds or replacements may be approved under the following conditions:

– Product arrives damaged during shipping

– Incorrect item received

– Product has manufacturing defects

– Product is not functioning as described

To process a refund or replacement request, customers must provide clear photos or videos showing the issue.

 

Please note:

– Custom-made, OEM, ODM, or special-order products are non-refundable once production has started

– Orders cannot be canceled after shipment has been dispatched

– If a refund request is approved after shipment, customers may be responsible for return shipping costs, customs fees, and related logistics expenses

– Products must be returned in original condition and packaging

– Products damaged due to improper use, installation, or unauthorized modifications are not covered

– Shipping costs are generally non-refundable unless the issue is caused by our company

After the returned product is inspected and approved, refunds will be processed to the original payment method.

 

For refund requests or after-sales support, please contact us:

Email: yanmou668@gmail.com

Website: https://yanmousecurity.com